Return & Refund Policy

We want you to be fully satisfied with your purchase. That’s why we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must be in its original condition—unworn, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required for processing.

How to Initiate a Return

To begin the return process, please contact us at customerservice@leadinggroup.ltd. Once your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how to return your item. Please note that any items sent back without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to customerservice@leadinggroup.ltd.

Damaged or Incorrect Items

Please inspect your order upon arrival and notify us immediately if the item is damaged, defective, or if you receive an incorrect product. We’ll work quickly to resolve the issue.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

For questions about specific products, feel free to contact us.

Note: Sale items and gift cards are non-returnable.

Exchanges

If you wish to exchange an item, the quickest option is to return the original item and make a separate purchase for the new one once your return is accepted.

Refund Process

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.